Easton Utilities https://eastonutilities.com Sun, 03 Jan 2021 12:53:08 +0000 en-US hourly 1 https://wordpress.org/?v=5.4.2 https://eastonutilities.com/wp-content/uploads/images/cropped-EU-Logo-515px-2-150x150.png Easton Utilities https://eastonutilities.com 32 32 Easton Velocity Increases Internet Speed https://eastonutilities.com/news/easton-velocity-increases-internet-speed/ Thu, 17 Dec 2020 15:43:28 +0000 https://eastonutilities.com/?p=7915 Easton Velocity, a service of Easton Utilities, recently completed the system-wide upgrade to enhance the infrastructure that delivers high-speed internet and cable television. The most notable result of this undertaking is the recent speed increase at no additional cost, which was automatically delivered to all internet customers during a testing period in early December.

“The constantly growing demand for bandwidth, speed and seamless connectivity continues to increase and we are proud the enhanced system will meet the needs of our customers,” stated Ted L. Book, Director of Easton Velocity.

In addition to the technical benefits the upgrade delivers, the extensive fiber optic network enables the option to provide gigabit capacity to any interested customer. More importantly, Easton Velocity has elected to increase internet speeds for all customers at no additional cost.

Internet Tiers – RESIDENTIAL

Tier Former Speed Former Price Current Speed Same Price
STARTER 10/1 $30 15/1 $30
VALUE 50/2 $48 100/5 $48
VALUE PLUS 75/3 $60 150/7 $60
PERFORMANCE 125/5 $75 250/10 $75
ULTIMATE 250/10 $100 500/15 $100
EXTREME 1000/25 $150

 Internet Tiers – COMMERCIAL

Tier Former Speed Former Price Current Speed Same Price
STARTER 10/1 $50 15/2 $50
VALUE 50/3 $100 100/7 $100
VALUE PLUS 75/4 $125 150/10 $125
PERFORMANCE 125/5 $150 250/15 $150
ULTIMATE 250/10 $190 500/25 $190
EXTREME 1000/35 $290

The upgrades are automatic; however, those wishing to change to a new tier will need to contact Customer Service at 410-822-6110.

“Offering enhanced speeds without changing the pricing structure is a reflection of our commitment to our customers,” added Book. “There is a wide range of needs amongst customers depending on lifestyle, now more than ever with remote working or virtual learning, as well as the number of people/devices in the home.”

The $12 million upgrade provides improved reliability across the entire system along with the ability to offer increased speeds, now including Gigabit. Construction for this project began in September 2018 and stayed on schedule following the initial estimate of a two-year span for completion. “Our crews’ commitment to the success of this project combined with how amicable our customers are, made for an ideal outcome,” said Book.

Holiday Hours https://eastonutilities.com/news_expired/holiday-hours-2/ Thu, 17 Dec 2020 12:59:00 +0000 https://eastonutilities.com/?p=7911 Easton Utilities will be closed, December 24 and 25 for the Christmas holiday and January 1 for New Year’s. In the event of an emergency call 410-822-6110. Happy Holidays from all your friends at Easton Utilities!

COVID Friendly Rudolph Arrives to Easton https://eastonutilities.com/news/covid-friendly-rudolph-arrives-to-easton/ Tue, 24 Nov 2020 19:07:21 +0000 https://eastonutilities.com/?p=7796 The tradition continues… Rudolph is proudly perched up on Talbottown Shopping Center with safety measures in place to adapt to this unique year. While the phone booth is closed, the team at Easton Utilities got creative and installed a hands-free device for kids to listen to Rudolph! “We know this special tradition helps bring magic to Christmas and a sense of nostalgia to the many adults who may remember Rudolph from their childhood,” said Hugh E. Grunden, President and CEO of Easton Utilities.

From November 25 through December 24, Rudolph will be available to speak to children of all ages Monday – Saturday, 10 am – 9 pm and Sunday, 10 am – 6 pm. The mailbox is in place for those who wish to mail Santa a letter and there is touchless motion senser to activate Rudolph. This display at Talbottown Shopping Center is festive and ready for visitors!

There is quite a bit of prep work needed behind the scenes to make Rudolph “come alive”. A team pulls together each year to coordinate efforts and ensure a bright and shiny Rudolph is ready for the public. A special thanks goes to all involved, but especially Cheryl Bryan, Lonnie Larmore, David Boyd, Mario Barone, Eddie Westerfield, Mike Bennett, John Hines, John Horner, and Anderson Watson for assisting in making clever adjustments so Rudolph would be safe for visitors this year.

Rudolph marked the start of the Easton Shore holiday season each year from 1957 until the late 1970’s, but unfortunately went missing for years after. In 2013, Hugh Grunden had the vision to recreate Rudolph and return him where he rightfully belonged to bring holiday cheer and wonder to a whole new generation.

“Rudolph made a lasting impression on me as a child and was a big part of what made the holidays in Easton so special,” added Grunden. “It is my hope that he brings as much joy to our community as possible this year.”

Tracie Thomas Named Vice President of Customer Services https://eastonutilities.com/news/tracie-thomas-named-vice-president-of-customer-services/ Wed, 18 Nov 2020 18:23:00 +0000 https://eastonutilities.com/?p=7788 Easton Utilities recently promoted Tracie A. Thomas to Vice President of Customer Services. In this newly created role, Tracie will oversee Customer Service, Billing and Collections, and Marketing and Communications departments for Easton Utilities. “I am looking at this as an opportunity to continue my personal quest to improve the overall customer experience and will enjoy working with teams also committed to this goal,” stated Thomas.

As VP of Customer Services, Tracie will focus on enhancing the variety of ways the customer interacts with Easton Utilities and ensuring overall customer satisfaction. She will gain oversight of the Marketing and Communications team working to identify opportunities for continuous improvement targeted both internally and externally. An initiative begun in 2017 to better serve the company’s growing Non-English Speaking customer base will continue under her leadership.

Tracie has been with Easton Utilities since 2000, where she started as Controller and took on increasing levels of responsibility over time. Prior to this promotion, she was the Director of Accounting, Customer Service and Procurement. “Tracie is and always has been an effective leader, constantly providing valuable insight and consistent guidance during her 20-year tenure with Easton Utilities,” said Hugh E. Grunden, President and CEO of Easton Utilities.

Tracie holds a BS in Accounting from Salisbury University and is a licensed Certified Public Accountant. She also holds a Chartered Global Management Accountant designation. In 2019, she was nominated as a ‘Women to Watch’ and recognized as an outstanding female CPA by the Maryland Association of CPA’s. She is a Shore Leadership class of 2019 graduate and has been involved with a variety of local nonprofit organizations. Tracie is most dedicated to Waterfowl Festival and Chesapeake where she spent many years on both boards. She also performs with the Mid-Shore Community Band as a clarinetist. Tracie is native to the Eastern Shore; born in Cambridge and raised in Easton where she currently resides.

Town of Easton & Easton Utilities Complete EV Charging Station https://eastonutilities.com/news/town-of-easton-easton-utilities-complete-ev-charging-station/ Mon, 09 Nov 2020 14:21:27 +0000 https://eastonutilities.com/?p=7725 The Town of Easton and Easton Utilities announce the completion of four electric vehicle (EV) charging station parking spots off Brewers Lane. “We are thrilled to support and encourage green transportation alternatives in downtown Easton,” stated Kody Cario, Project Manager for the Town of Easton.

The charging station consists of two Tesla and two Clipper Creek pedestal mounted, Level 2 chargers. Level 2 chargers, typically referred to as destination chargers, will give residents as well as those visiting the Town of Easton the opportunity to charge their EV’s for a few hours while enjoying downtown restaurants and shopping.

Initially, for a specific trial period, there will be no cost to those using the electric chargers or the parking spaces. Once data is collected on usage, demand and behavioral patterns, the rates and protocols for using EV charging on Brewers Lane will be developed.

Easton Utilities and the Town of Easton Engineering and Public Works departments collaborated with Tesla, Clipper Creek, as well as local contractors to get the EV charging station installed. The project was led by Easton Utilities’ Engineer Eddie Westerfield. “This was a true team effort from the initial design to the completed construction phase and it is truly rewarding to see the final product,” stated Westerfield.

Easton Utilities and the Town of Easton studied several locations based on charging technology, vehicle accommodation, underutilized parking, downtown accessibility, convenience, visibility, safety, pedestrian traffic and proximity to infrastructure. After evaluating these criteria, the Brewers Lane location was selected primarily because it will minimize impact to prime parking spots in the Town while still offering downtown accessibility. The Easton Town Council voted to approve this location on October 21, 2019.

“We [Easton Utilities and the Town of Easton] always explore opportunities in which we can support the desires of Easton residents as well as visitors and this project is a perfect example of accomplishing both of these goals,’ added Westerfield.

Closed Veterans Day, November 11 https://eastonutilities.com/news_expired/closed-veterans-day-november-11/ Thu, 05 Nov 2020 20:34:37 +0000 https://eastonutilities.com/?p=7721 Easton Utilities will be closed on November 11 in observance of Veterans Day. Normal business hours will resume on Thursday, November 12 at 8 am. In the event of an emergency call 410-822-6110. Have a safe and happy holiday!

Easton Utilities Announces Career Milestones https://eastonutilities.com/news/easton-utilities-announces-career-milestones/ Wed, 07 Oct 2020 16:56:13 +0000 https://eastonutilities.com/?p=7699 Easton Utilities recently celebrated significant service anniversaries achieved by fifteen employees. “We applaud our people for their commitment to our organization and our customers,” said Vicki L. Petro, Director of Human Resources for Easton Utilities. “
40 years

  • Ron McCarty, Superintendent Power Plant Mechanical Maintenance

30 years

  • CR Chance, Supervisor of Service and Installation
  • Jeanie Cohee, Payment Processing Specialist
  • William Leatherberry, Assistant Operator
  • Billy Miles, System Technician
  • Lloyd Shaffer, CAD/ESRI Specialist I
  • Bryan Wilkins, Journeyman Lineman

20 years

  • Brian Taylor, Inspector/Locator
  • Tracie Thomas, Director of Accounting, Customer Service and Procurement
  • Micki Thompson, Customer Service Coordinator

10 years

  • Ricky Baker, Meter Tech I
  • Michael Bennett, Industrial Electrician II
  • Michael Brummell, Purchasing & Inventory Clerk
  • Jerry Deasel, System Administrator
  • John Wooters, Installer Technician
Easton Velocity launches V-Fi, managed Wi-Fi https://eastonutilities.com/news/easton-velocity-launches-v-fi-managed-wi-fi/ Wed, 19 Aug 2020 20:12:25 +0000 https://eastonutilities.com/?p=7482 Easton Velocity announced today the launch of V-Fi, a managed whole-home Wi-Fi solution powered by Plume®, the creator of the world’s first Smart Home Services Platform. “This new service is designed to seamlessly connect the internet service provided by Easton Velocity with the devices used by our customers, enabling consistent connections in every room of the home,” said Ted L. Book, Director of Easton Velocity.

V-Fi, Easton Velocity’s managed Wi-Fi is designed to improve, personalize and secure the internet connection in the home. The system is comprised of hardware and robust software technology which includes a user-friendly app. Utilizing sleek, powerful SuperPods that plug directly into wall sockets, V-Fi maximizes the Wi-Fi signal throughout the home maximizing internet performance. Powered by cloud-based artificial intelligence, the V-Fi service is controlled from the Plume app. This app will enable the customers to be in control of their service to include managing devices, monitoring guest and child access, and setting up profiles for each user. In addition, Easton Velocity tech support will have access to backend tools to provide additional support.

V-Fi will complement the internet service provided by Easton Velocity by delivering consistent, reliable Wi-Fi across the home to the variety of devices connected. “Delivering the best possible customer experience remains our number one priority and this service will close the gap between the internet connection to the home and the device being utilized,” added Book. “It provides much more sophisticated insight to both our customers and our technical support team.”

The service is available to all new and existing customers with Easton Velocity internet and will start at $15 per month, which includes up to two SuperPods. Call 410-822-6110 to sign up for service.

Easton Utilities Awarded $13 million for Rural Broadband https://eastonutilities.com/news/easton-utilities-awarded-13-million-for-rural-broadband/ Fri, 31 Jul 2020 18:39:47 +0000 https://eastonutilities.com/?p=7434 The U.S. Department of Agriculture (USDA) announced today that Easton Utilities was awarded $13.1 million in grant funding to extend broadband to significant portions of Talbot County with insufficient service.

“The benefits of this project will be immeasurable to Talbot County and the positive impacts will last a lifetime,” said Hugh E. Grunden, President and CEO of Easton Utilities.

The total project will cost $17.5 million and will cover 122 square miles, reaching up to 3,447 households and 144 farms, plus several additional facilities located within the geographic footprint. The proven financial model will be comprised of investments from the USDA, Easton Utilities, the Talbot County Council, the State of Maryland, and customers.

Easton Velocity, a service of Easton Utilities, will design, construct, own, operate, and maintain the fiber-to-the-premises broadband infrastructure. The construction schedule with the location sequence and an estimated timeline is currently under development.

“It is essential to have a true partnership between all involved in the success of this project, including the end user,” stated Talbot County Council President Corey W. Pack. “From start to finish, the entire application process was handled with precision and thorough attention to detail, with participation from many levels of all organizations involved.”

The five-year project, ‘Connect Talbot’, will be implemented under the leadership of John J. Horner, Easton Utilities’ Chief Operating Officer, and construction will begin in 2021. Horner was instrumental in the application process coordinating and working with the Maryland Department of Housing and Community Development’s Office of Rural Broadband, Talbot County, CTC Technology and Energy, and CCI Systems.

In April 2020, the USDA opened the second round of funding for the Rural e-Connectivity Pilot Program (ReConnect) totaling $1.57 billion. In a unique partnership, Easton Utilities, Talbot County, and the State of Maryland submitted an application to secure a portion of this USDA grant funding for the Talbot County broadband project. Proof of financial and operational sustainability of the project was key to a successful grant application.

In 2017, the Maryland General Assembly established the Task Force on Rural Internet, Broadband, Wireless and Cellular Service to help address broadband inequities on the Eastern Shore and in other rural areas. Governor Larry Hogan tasked the group to identify redundancies, gaps in service and funding options for increasing rural broadband in the state. Grunden was appointed to this Task Force where he shared knowledge with the team based on his experience leading a rural utility and telecommunications provider.

“We look forward to successfully executing this project to help drive economic prosperity and improve numerous quality of life issues including employment, healthcare, education and social connections,” added Grunden.

Easton Utilities Begins Annual Flushing Program https://eastonutilities.com/news/easton-utilities-begins-annual-flushing-program/ Wed, 01 Jul 2020 18:34:49 +0000 https://eastonutilities.com/?p=7147 The water main flushing program, conducted by Easton Utilities on an annual basis, is scheduled to begin in mid-July throughout the service territory. “This successful program allows us to focus on any areas of concerns within the infrastructure to ensure Easton Utilities can continue delivering high quality water,” stated Doug Abbott, Water and Wastewater Department Manager for Easton Utilities.

The annual flushing program consists of opening certain hydrants in brief intervals to flush out sediment that may have collected in water mains over the past year. This enhances the long-term water quality, confirm adequate fire flows, and identifies possible malfunctions in the hydrants and system valves.

Customers in the immediate areas affected will be notified via a robocall several days in advance. To reduce the possibility of any inconvenience to customers, crews will work each night, Sunday through Thursday (excluding holidays), from 11 pm until 5 am. During the flushing of the water mains, there may be a temporary reduction of water pressure or some discoloration in the tap water. This discoloration condition is not harmful and can be addressed quickly by running cold water until it is clear after the flushing in the immediate area is complete. We also suggest not washing clothes during these operations.

For further information or if you have questions, please call 410-822-6110. We appreciate your cooperation as we work to maintain our water distribution system.