Easton Utilities understands the importance of supporting our community efforts during this unprecedented time. While we continue to provide the essential services our customers rely on every day, we want to follow the recommendations of our state and local agencies to protect the health of the public and our employees.
In addition to the recommended precautions we are currently following, below please find the additional changes as of March 19, 2020:
- Employees are no longer entering customer homes unless it’s an emergency. For Easton Velocity issues (internet, cable, phone), technicians will work with the customer remotely to troubleshoot problems.
- The Customer Service Center and Lobby are CLOSED to all customers and visitors. The drive-thru will remain open.
- Customers are encouraged to utilize online bill pay, phone or mail for transactions. Please contact our Customer Service Reps if assistance is needed to set up online account.
- As always, we remain flexible and willing to work with customers facing financial hardships during this time.
We will continuously monitor and update our policies to ensure we are providing the best possible service to our customers while maintaining the safety of all concerned. Thank you for your patience and flexibility during this time. If you have any questions or concerns, please contact Customer Service at 410-822-6110.