Easton Utilities

Actualizaciones de COVID-19

Easton Utilities continuará brindando los servicios esenciales en los que nuestros clientes confían todos los días, mientras sigue las recomendaciones de agencias federales, estatales y locales para proteger la salud del público y de nuestros empleados. Tenga en cuenta los siguientes cambios en nuestras operaciones:

El Centro de Servicio al Cliente, Drive-Thru y Lobby están CERRADOS. Se alienta a los clientes a utilizar el pago de facturas en línea, teléfono o correo para transacciones.

Los empleados ya no ingresan a las casas de los clientes a menos que sea una emergencia.

Para los problemas de Easton Velocity (Internet, cable, teléfono), los técnicos trabajarán con el cliente de forma remota para solucionar problemas.

Como siempre, seguimos siendo flexibles y dispuestos a trabajar con clientes que enfrentan dificultades financieras durante este tiempo.

Continuamente supervisaremos y actualizaremos nuestras políticas para garantizar que brindamos el mejor servicio posible a nuestros clientes, manteniendo la seguridad de todos los interesados. Gracias por su paciencia y flexibilidad durante este tiempo. Si tiene alguna pregunta o inquietud, comuníquese con Servicio al Cliente al 410-822-6110.

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Aviso de Privacidad

©2019 Easton Utilities | 201 N. Washington Street, Easton, Maryland 21601 | 410-822-6110 | info@eastonutilities.com

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Internet Charges

Standard Digital Voice (VoIP)
Technology that allows voice, internet and office network traffic to be useable with a telephone.

911 Fee – pass through charge required, that goes directly to our VoIP carrier for 911 service, which makes dialing 911 same as dialing on traditional phone service.

MD Universal Service Fee – same as Federal Universal Fund Fee but at the State level.

Federal Telecom Relay Svc Fee – for an operator service that allows people who are hearing impaired, deaf, blind, or speech impaired to place calls to standard telephone users via a keyboard or assistive device.

Federal Universal Fund Fee – a system of telecommunication subsidies and fees managed by the United States Federal Communications Commission (FCC) intended to promote universal access to telecommunication services in the United States.

Learn more about our internet and phone services

Water Meter Information

Meter used to measure the volume of water and wastewater used by the customer. Some customers or buildings have multiple meters (ex: apartments and irrigation meters). Irrigation meters bill for water usage only. Some commercial business meters are installed with multipliers.

Subtracting the previous meter read from the current meter read will determine the amount of water used in a billing period.

Tip: Small leaks with faucets, toilets, etc. can cause huge increases in water usage.

Electric Meter Information

Information about your most recent meter readings used to calculate the amount of energy you used. Some meters display a fraction of your actual usage. To calculate actual usage, a multiplier must be used. Subtract the difference in readings to calculate your actual usage.

Gas Charges

A residential gas bill is made up of three different main charges: the Distribution charge, the Gas Customer charge, and the Purchased Gas charge (PGC). Commercial customers will also notice a Maryland State sales tax each month.

Distribution charge: A set cost per cf for delivery of gas to your home and to construct and maintain the distribution system. This charge does not include the cost of gas.

Gas Customer charge: The fixed cost per month to read your meter, process monthly bills and provide customer services. These are fixed costs to serve each customer no matter how much gas is consumed.

Purchased Gas Charge (PGC): The price that Easton Utilities pays for natural gas from the wholesale energy market. The cost may be long or short-term contracts or daily ‘real time’ market prices. The PGC is billed to our customers without any mark-up and reflects approximately 2/3 of a customer’s bill.

Measurements: Natural gas is measured by “cf.” One cf equals 100 cubic feet or 1 unit.

Learn More…

Tips on how to conserve energy to help reduce your bill.

Water and Wastewater Charges

Water Customer Charge: Includes the cost of infrastructure to provide service to your address and the operating costs associated with providing that service. These are fixed costs to serve each customer no matter how much water is consumed.

Water Usage: A set cost per 100 gallon rate which supports the construction, operation and maintenance of the water system.

Wastewater Customer Charge: Includes the cost of infrastructure to provide service to your address and the operating costs associated with providing that service. These are fixed costs to serve each customer no matter how much wastewater is produced.

Wastewater Usage: A set cost per 100 gallon rate which supports the construction, operation and maintenance of the wastewater system.

Learn More…

Tips on how to conserve energy to help reduce your bill.

Electric Charges

Electric Charges

A residential electric bill is made up of three main charges: Distribution Charges, Energy Charges and Taxes and Surcharges.

Distribution Charge

The Distribution charge is a set cost per kilowatt hour that supports the cost of construction, operation, maintenance and administration of the electric system. This charge does not include the cost of electricity that you used.

Energy Charge

The Energy Charge includes the cost of energy that you used and Easton Utilities purchased on your behalf. As a not-for-profit utility, Easton Utilities purchases the energy that customers need and passes the cost along without markup

Taxes and Surcharges

The State of Maryland requires that we collect certain taxes and surcharges that are then sent directly to the State.

Striving to Save You Money

Easton Utilities buys electric energy on the wholesale market. Purchases could be long or short-term contracts or daily “real time” and market prices. To help keep costs low, we can utilize our own electric generation facility. This means if prices on the market become too high, we can run our own generators at a lesser cost and pass those savings directly to you.

Learn More…

Tips on how to conserve energy to help reduce your bill.

Cable and Internet Equipment

Cable equipment: hardware provided by Easton Velocity for the purpose of viewing cable television. Hardware is required for each television connection and is the property of Easton Velocity.

Internet equipment: hardware provided and installed for the sole purpose of broadband connectivity to the internet.

Meter Information

Information about your most recent meter readings used to calculate the amount of gas you used. Gas usage is measured in units of 100 cubic feet (CCF). One CCF is approximately the amount of gas needed to boil a gallon of water for one hour. As with electric meters, some gas meters display a fraction of actual usage and a multiplier must be used to calculate your total usage.