My Account
(New Customer Portal Available Monday, November 9, 2026)
FREQUENTLY ASKED QUESTIONS
ACCOUNT & LOGIN HELP
How to I access the Customer Portal?
ALL users MUST re-register in order to access the new My Account
All users must create a new account when accessing the new Customer Portal. You will need your account number (a six-digit number found on your paper bill or e-bill) and a valid email address in order to create your account. Your bills, payment history and AutoPay will be available upon login.
How do I register for an online account?
Use the Create your account link on the login screen. You will need your account number (found on your paper bill or e-bill) and a valid email address.
How do I login to my account?
Login using the email address associated with your account. If you previously used a username to login, the new customer portal requires you to re-register. If you need assistance, please reach out to our customer service team at (410) 822-6110.
I forgot my password. How do I reset it?
Select the Forgot Password? link on the login screen. Enter your registered email address, and we will send you a secure link to create a new password.
Can I link multiple utility accounts to one login?
Yes. Once logged in, go to Settings on the main Navigation menu, scroll to the Your accounts section. Click Add an Account, enter the account number and verification details for each additional property.
BILLING & PAYMENTS
What payment methods do you accept online?
You can pay using credit/debit cards (Visa, MasterCard) or directly from your checking/savings account (ACH).
How do I sign up for AutoPay?
On the Home Screen, select the AutoPay button. Enter the credit card or bank account information. This will authorize automatic monthly deductions on your bill’s due date.
What is Paperless Billing and how do I enroll?
Paperless Billing sends your monthly statement directly to your email instead of your mailbox. On the Home Screen, select Paperless to toggle the option on.
What is the Donate option?
On the Home Screen, when you select Donate you can enroll in our Change for Change program, either rounding up your monthly bill or making a one-time or monthly donation to residents needing assistance paying their monthly utility bills. Find more information on the program here.
USAGE & OUTAGE
Where can I see my historical energy or water usage?
Select Services from the Main Navigation Menu, scroll to view the usage over the last 6 months, one or 2 year time periods.
How do I report a service outage?
Select Outages from the Main Navigation Menu, enter the address and service (electric gas, water, internet, cable) experiencing the outage and click Submit outage report.
PROFILE & SERVICE CHANGES
How do I update my contact information?
Select Settings from Main Navigation Menu, scroll to the Contact Information section to update your phone number and email address.
How do I move or transfer my service to a new address?
Contact our Customer Service team to move, transfer or set up service, (410) 822-6110.