Easton Utilities has once again received national recognition for achieving exceptional electric reliability in 2019. The recognition comes from the American Public Power Association, a trade group that represents more than 2,000 not-for-profit, community-owned electric utilities. “We are proud to receive this recognition as a true testament to the hard work of our entire team to ensure that we keep our community powered,” said John E. Hines, Electric Department Manager for Easton Utilities.
Easton Utilities had an average outage time of 21 minutes per customer during 2019 as compared to the US average of 143 minutes per year for all electric utilities. This significant difference makes a positive impact on customer satisfaction which is measured every year. This is the third consecutive year Easton Utilities has been recognized for exceptionally reliable service.