Easton Utilities named Paula Taylor as the Manager of Customer Services, a new position for the organization. With over 23 years of experience in customer service and collections for the utilities sector, she will oversee the Customer Service, Billing and Collection employees. “I look forward to this exciting challenge and am committed to ensuring our customers continue to receive the best, most efficient customer service from all employees based on our core values of integrity, commitment and excellence,” states Taylor.
Paula joined Easton Utilities in 2014 as the Credit and Collections Specialist and was promoted to Supervisor of Billing and Collections in 2017. Her responsibilities included providing accurate billing information and collection procedures while remaining in compliance with the Maryland Public Service Commission’s rules and regulations. Prior to joining Easton Utilities, Paula was the Collection & Energy Assistance Administrator for Choptank Electric.
“Paula’s dedication to serving our customers combined with her leadership skills and compassion, highlighted her as a perfect candidate for this role,” says Tracie Thomas, Vice President of Customer Services for Easton Utilities.