Easton Utilities recently promoted Tracie A. Thomas to Vice President of Customer Services. In this newly created role, Tracie will oversee Customer Service, Billing and Collections, and Marketing and Communications departments for Easton Utilities. “I am looking at this as an opportunity to continue my personal quest to improve the overall customer experience and will enjoy working with teams also committed to this goal,” stated Thomas.
As VP of Customer Services, Tracie will focus on enhancing the variety of ways the customer interacts with Easton Utilities and ensuring overall customer satisfaction. She will gain oversight of the Marketing and Communications team working to identify opportunities for continuous improvement targeted both internally and externally. An initiative begun in 2017 to better serve the company’s growing Non-English Speaking customer base will continue under her leadership.
Tracie has been with Easton Utilities since 2000, where she started as Controller and took on increasing levels of responsibility over time. Prior to this promotion, she was the Director of Accounting, Customer Service and Procurement. “Tracie is and always has been an effective leader, constantly providing valuable insight and consistent guidance during her 20-year tenure with Easton Utilities,” said Hugh E. Grunden, President and CEO of Easton Utilities.
Tracie holds a BS in Accounting from Salisbury University and is a licensed Certified Public Accountant. She also holds a Chartered Global Management Accountant designation. In 2019, she was nominated as a ‘Women to Watch’ and recognized as an outstanding female CPA by the Maryland Association of CPA’s. She is a Shore Leadership class of 2019 graduate and has been involved with a variety of local nonprofit organizations. Tracie is most dedicated to Waterfowl Festival and Chesapeake where she spent many years on both boards. She also performs with the Mid-Shore Community Band as a clarinetist. Tracie is native to the Eastern Shore; born in Cambridge and raised in Easton where she currently resides.